The Customer's Always Right!

Every once in a while we get some really nice feedback from our clients. Here are just a few:


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So on a scale of 1 to 5, 5 being bacon chili cheese fries at a U2 concert in Monte Carlo with Tom Brady and Jennifer Lawrence, and 1 being a 4th grade band concert with a tequila shot hangover, how would you rate us?

Oh, you want to get more specific than that?

Alright, then just fill out the form below and say your piece. Good, bad, indifferent, we want to hear it! It's how we get better.

Take a look at what some other clients have had to say about their experiences with us, just below the feedback form!

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More Customer Love!

Our engineer Alan is always easy to work with, and Mercedes does a great job getting our logistics in place for recording. The process is always smooth and hassle-free.

The customer service Mercedes Mendez provided. She was very responsive; suggested voicetalent that would be appropriate for the project and scheduled studio
time immediately. Graham and Eddie listened to our vo needs and were able to hit on the style we needed right away. Received the audiofiles within minutes after the session. Perfection.

What did you love about working with us?:
Casten, of course. And that you recognize when an agency is simply asking for a FAIR deal, you adjust the price accordingly so it's fair for both parties.

Great engineering people who are on time and great at what they do. Also Veronica is very prompt and gets us talent ASAP.

What did you love about working with us?:
What's not to love. Everyone from the account people to the audio producers to the accountingdepartment is a joy to work with.

What could we do better next time?:
Not a thing. I've been working with your team for so long, it makes it easy.

You do a really great job of working with my always frantic requests and quick changes. Veronica is a total pro and very responsive even at odd hours which we all can appreciate.

Staff is super friendly and efficient, talent has the best attitude, and we always get an A+ performance and product.

Love the people. Everyone knew what they were doing, worked well with their co-workers, made me feel comfortable and excellent results. I was impressed with every aspect of my experience with you.

I can count on SC keeping up with the fast pace of our retail needs. And I appreciate getting the estimates early on too. That helps a ton.

One stop shopping for talent and production, great attitude from the staff and teriffic results.

I love how flexible Studio Center is when I'm working with them. I also love how they take direction very well.

I love the quick response time because I'm always under a time crunch.

Mercedes is awesome. The talent pool is excellent. And scheduling sessions is very convenient.

Graham and Mercedes are such a joy to work with. I could never send enough "thank yous" to cover how appreciative we are!

You guys are always quick to mobilize for any VO needs we have and everyone I work with has a great attitude and personality!

Your staff are fantastic! They are prompt, easy to work with, understanding, helpful and go the extra mile.

Friendly people who are also very talented. Made my ideas better. Always willing to make changes, very patient.

What did you Love about working with us?
Quick response. Provided options.

What could we do better next time?
Everything was great. No changes requested.

Everyone was very friendly & helpful with negotiating rates.

You all just make it so easy to get work done! Especially last minute requests.

I apologize for this unsolicited email, but I wanted to reach out and let you all know about the incredible hustle and hardwork put in this weekend by Jessica Lasorsa and Peter Pope.

This is not the first time I’ve reached out to Jessica at an absurd hour or weekend because a project has gone off the rails. She has responded to my emails after any reasonable business hours when she is clearly out and about and enjoying her personal time. She’s done so without even a hint of annoyance or resentment or even a trace of passive aggression, i.e. there’s been no ‘You’re not bothering me, I’m just out having a drink with some friends’. She’s been that devoted to us. This weekend was just another example of that. She is on and is representing Studio Center like it’s her own business. As someone who hires and manages people, that’s an amazing quality to have in an employee – an owner’s mentality.

I realize that there is a cost to this level of response on our end – but regardless, it’s important to me that you know how seriously she takes Studio Center’s clients.

Also – I’ve never worked with Peter Pope before, but he too was wrangled into an emergency this weekend. I feel horrible reporting that he was calling/texting/juggling several requests of mine while he was driving around – again, without a hint of annoyance and nothing but 100% assurance that they were going to take care of me.

You have two total pros minding the fort and taking care of your clients. I really wanted to let you all know!

Quick n easy :)

What did you Love about working with us?
The team was knowledgeable, professional, responsive, creative and positive! I loved the can-do attitude!

What could we do better next time?
Honestly, if it isn't broken, don't fix it. Keep doing what you're doing! Basecamp is a great tool. Great way to communicate!

What did you Love about working with us?
I'm always impressed with the responsoveness of everyone in the project. Professional in every aspect.

What could we do better next time?
Rarely if ever can I find a complaint. Certainly none now.

We are one of your new clients. I wanted to write you a quick note to give kudos to Katelyn. She does everything very well and represents your brand in a powerful/positive way. It’s rare that an account executive makes us feel in such good care and excited to work with a new company as quickly as she has. She mentioned that she leaned everything from you so I wanted to pass along that she’s doing an awesome job. We are thrilled to be with you all and already feeling that we made the right decision to move away from our prior video production house. If the actual project we do with you goes as well as Katelyn has setup everything for this new relationship between our two companies, I see a very bright and positive relationship between our two companies with many projects ahead.

What did you Love about working with us?
You guys know me and my business.

What could we do better next time?
Not a darn thing.